If you are not entirely satisfied with your order, you may be entitled to a refund.
To obtain a refund please contact us at info@taproom.club. Your order must be sent back to us within 21 days of delivery. We do not cover the cost of sending your order back to us.
In order for us to process your refund with no delays we ask you to adhere to the following instructions:
- We only accept returns sent to us within 21 days after an order has been delivered to you.
- The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way.
- The items must be sent back to us in original and unused condition.
- We do not charge restocking or refund handling fees.
- We are unable to refund the initial shipping cost of your order.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
I received a wrong item. Can I obtain a free refund?
If you received a wrong item, we will collect your order free of charge. We will also cover the cost of shipping of the replacement item.
How long does it take to process a refund?
Please allow up to 14 days for your return to be processed. All refunds will be provided via the original method of payment.
What do I do if my question isn't covered here?
If you cannot find the answer to your question here, you can contact us at info@taproom.club. If you have already placed your order, please include the details of your order and details of your enquiry.
We are also available online to answer any questions you may have. Reach us at: m.me/TapRoom.Club Monday to Friday from 9am to 6pm (PST).
